Despite Maersk is a worldwide conglomerate that have business over 120 countries, it fuels me to work for Maersk because its endeavor of gender equality in maritime industry, offering growing possible positions for woman, spirit of keep pioneering and multi-cultural base, collagues are from corner of the planet, the earth is as the workplace.
Description of Customer Service
Key Responsibility, interpretation, consequences.
Examples.
1/Customer Care Oriented, proactive mindset. Being in the frontline, proactively reach out to customer and maintain shipping instructions, including space exchange request, commodity checking, non-standard route labeling etd, to enhance the effectiveness of place booking and booking release.
2/Multi-task coordination.
Based on market intelligence,associated with ports and space controller of offload arrangement regarding retain on board chances, or contingency plan to meet both ends profitablity for customer and liner, to be timely implemented, on cargo exported both from Shanghai Region and Yangtze Inland, to all tradelane.
3/Team Work.
4/Communication Efficiency.
Understanding of Target Position
In daily customer service work, we do functional parts. Generate pre-loading forecast on weekly basis, including GC,DG,AW,RF,Special shipment to carrier and terminal, so as to pre-plan vessel stowage and maximize the allocation utilization. Clean up un-loaded open slot upon receiving loading report from port. Thus, I have a general conception of proper cargo management and experience of ports & terminal association. Personally I want to put a closer step to a position of more practicality on ship monitor and fleet management. While this position can offer mapping of vessel stowage in vision, advanced coorperation of ports and terminal, dynamic vessel planning skills learning.
Features of Maritime industry.
1/Safety.
2/With chains of operation, it demands accurate timeliness and high efficiency
Financial Management.
